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Apple „Karten“: Tim Cook entschuldigt sich bei den Usern

28. September 2012Allgemein, iOS

Das Debakel um die fehlerbehaftete „Karten“-App in iOS 6 scheint nun bei seinem vorläufigen Höhepunkt angekommen zu sein. Soeben hat sich Apple CEO Tim Cook in einem offenen Brief an die User gewandt und entschuldigt sich öffentlich für den Fehler…


Tim Cook wird nicht müde zu betonen, dass Maps durch Benützung durch die User lernt und stetig besser wird. Aber Apple arbeitet auch aktiv an der Optimierung.

Bis dahin sollen sich die User, falls sie unzufrieden sind alternative Apps von Google, Bing, MapQuest und Waze, aber auch Google or Nokia Maps im AppStore herunterladen.

Der volle Text:

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO


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Marian ist Apple User der ersten Stunde. Sein Hauptinteresse liegt auf Apples Mobile Devices und entsprechenden Apps und Games.

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